SHIPPING INFORMATION
We offer free shipping on all orders of $150 or more.
Currently, we offer FREE FedEx/UPS small package Ground shipping and FREE truck freight ground shipping on most orders of $150 or more within the 48 contiguous states. Some oversized items may include a special handling charge. The charge will show on the product detail page of applicable products. Offer subject to change without notice.
We don’t.
Items listed as “In-Stock” on our website will ship the same day if the order is placed by 12pm Central Time, Monday through Friday. Orders placed after 12pm CT will ship the next business day. Weekend orders for “In-Stock” products will ship on Monday. Items marked as “Usually ships in 3-5 weeks” means we do not currently have the product in stock. If it isn’t already on order with the manufacturer, our purchasing agents will get it on order with the manufacturer within a few days.
A signature is required upon delivery of freight shipments. Before signing the freight bill of lading, please inspect the shipment for damages and shortages. Please make sure you note any damages on the bill of lading. It is your responsibility to verify the condition of the merchandise that you receive. You are responsible for freight damage if you do not indicate any such damage on the bill of lading when you sign for your shipment. If the shipment is accepted, make sure to note any damage on the bill of lading before signing. When you take delivery of a freight shipment, we encourage you to inspect the product thoroughly to the point of opening the packaging if necessary, prior to signing the bill of lading. If heavy damage is noticed, you have the option of refusing the shipment. In the event of a problem, contact an Ecopals Health Customer Support Agent at 1-314-282-7071, from 9 am-5 pm CT, Monday through Friday.
ORDERS INFORMATION
Once you have successfully completed your online order, you will receive an email confirmation of the order that includes an order number. You should receive your confirmation approximately 15 minutes after completing your order. If you do not receive an email confirmation, please contact Customer Support by email at sales@djjecomshop.com or by phone at 1-314-282-7071, from 9am-5pm CT, Monday through Friday.
Yes, customers can place orders over the phone from 9am-5pm CT, Monday through Friday 1-314-282-7071.
We charge when we ship, although you may see an Authorization on your credit or debit card after you make the purchase. This is our system checking to make sure funds are available for your purchase.
At this time we are only accepting purchase orders from government agencies or schools. Please contact Customer Support by email at sales@djjecomshop.com or by phone 1-314-282-7071, from 9am-5pm CT, Monday through Friday for instructions on how to be set up to pay by purchase order.
Orders shipped to AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, HI, IL, IN, KS, KY, LA, MI, MA, MD, ME, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.